Privacy Policy

Introduction

Oxford Sofa (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products. Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

Personal information is data that can be used to identify you directly or indirectly, including:

• Name
• Email address
• Postal address
• Phone number
• Payment information
• Delivery details
• Purchase history

Non-Personal Information

We may also collect non-personal information, including:

• Browser type
• Operating system
• IP address
• Pages visited
• Time of visit
• Referring website

How We Use Your Information

We may use your information for the following purposes:

1. To process and fulfill your order
2. To communicate with you about your order or account
3. To provide customer support
4. To improve our website and services
5. To send you marketing communications (with your consent)
6. To comply with legal obligations
7. To detect and prevent fraud
8. To personalize your shopping experience

Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal information on the following lawful bases:

1. Contract: Processing necessary for the performance of a contract with you (e.g., fulfilling your order)
2. Legitimate Interests: Processing necessary for our legitimate interests, provided those interests don’t override your rights and freedoms
3. Consent: Processing based on your explicit consent (e.g., marketing communications)
4. Legal Obligation: Processing necessary to comply with our legal obligations

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. For order information, we typically retain this for 7 years to comply with tax and accounting requirements.

Your Rights

Under UK data protection laws, you have the following rights:

1. Right to access your personal information
2. Right to rectify inaccurate information
3. Right to erasure (“right to be forgotten”)
4. Right to restrict processing
5. Right to data portability
6. Right to object to processing
7. Rights related to automated decision-making and profiling

To exercise these rights, please contact us using the details provided at the end of this policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Third-Party Disclosure

We may share your personal information with:

1. Service providers who assist us in operating our website and conducting our business
2. Payment processors to complete transactions
3. Delivery companies to fulfill your order
4. Legal authorities when required by law

We require all third parties to respect the security of your personal information and to treat it in accordance with the law.

Marketing Communications

With your consent, we may send you marketing communications about our products and promotions. You can opt out of receiving marketing communications at any time by:

• Clicking the “unsubscribe” link in our emails
• Contacting us directly using the information provided below

Children’s Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this Privacy Policy periodically.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Oxford Sofa
Unit-E Industrial Estate, Sams Lane, West Bromwich, Birmingham B70 7EX
Email: hello@reliancegolf.co.uk
Phone:

Complaints

If you are concerned about our handling of your personal information, you have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

Last Updated: 01 March 2025